How do I create my account?
All you have to do to get started is click the 'Sign Up' button in the upper right corner and fill in all the required fields. We’ll then pop you over an SMS where you can verify your phone using the OTP, we send you. Once all this is done, your account will be fully active.
What should I do if I have forgotten my password?
The quickest way is to create a new password by clicking this ‘Forgot Password?’ link. We will then send an OTP. Then enter the OTP and validate. Then you can enter a new password for your account. Alternatively, you can contact our helpful customer support either by the Live Chat option on the site. We will be more than happy to assist you further.
Are the games fair?
Of course, they are. Some games from our Gaming even have a Provability Fair function so you can easily verify this yourself. Just click the 'Provability' button on the right edge of the screen whilst playing one of those games to access the provability widget. Games from other providers have fairness guaranteed by gaming commission which we hold a license from.
Can I change my registered email address?
No, Unfortunately it's not possible to change your email address.
How do I add another currency to my account?
Currently we do not have option to other currencies than INR.
How long does it take for deposits for show in my account?
You won’t have to wait at all. Deposit processing and account crediting are done instantly, meaning you can start playing our games right away.
What are the rules to withdrawing my balance?
Before a withdrawal is allowed to be made your deposit needs to be played for once. Else your withdrawals will be rejected.
Is there a maximum withdrawal rule I should know about?
Yes, Maximum withdrawal amount is 10 Lakhs INR one time. Minimum should be 100 INR.
What are the fees on deposits and withdrawals?
There are no fees on withdrawals and deposit methods.
What are your minimums on deposits and withdrawals?
The minimum amount we allow you to deposit is 100 INR. Minimum withdrawal amount is 100 INR.
How long will it take for me to receive my money once I request a withdrawal?
We always aim to process withdrawal requests instantly. Our average cashout time is of 1-2 Hours.
What is welcome bonus?
Upon registering with us you will receive the welcome bonus, this is 2%(T&C Apply) cashback bonus.
What is Refer and Earn?
When you refer your friends and they deposit total of 10,000 INR, a referral bonus of INR 500 will be credited to your account. You can refer any number of friends.
Are the games fair?
Yes, they are. Games are provably fair and we offer you an easy and straightforward way to verify them. Games from other providers have fairness guaranteed.
What happens if I encounter an error or the game freezes?
Most of the time, if your game freezes then you can pick up exactly where you left off next time you open the game. If there is no option for you to do this, then the round will continue to play out on the server. This will happen even if your computer is frozen or you lose internet connection. All your winnings will be paid into your account as normal. In order to get back into the game a simple refresh of the site usually works, and if this does not let you back into the game, you just need to clear your cookies and cache in your browser and it shall work once again. Is the game still not opening up, you can contact us on email or via the Live Chat .
I can’t get the casino game to start when I click the link. What should I do?
In order to play in the casino you will need to have Java installed on your computer. If neither of these resolves the issue, then it could mean you have lost contact with your server. Try logging out and logging back in before you click the link again. Occasionally you may need to shut down your whole browser and reopen it again for the game to load. If you’ve tried all these and the problem continues to persist, then contact our support team.
An error or technical issue occurred in the casino. What should I do?
We store every single spin you make in our database in order to help with these problems. If you feel that an error has occurred during your game play, then please contact our support team. Remember that the more information you can give us, the easier it will be for us to resolve the problem. Try to note down the game name, the amount of time you have played, the stake you were playing and details on what happened. If you are able to provide a screenshot of the problem then this will also assist us in fixing the problem. It is always a good idea to stop playing until the issue has been resolved.
How can I take a screenshot?
A screenshot is a photo of the display currently on your computer screen. The image will be saved in your computer as a file, and can easily be attached to emails in order to send to our support team. In order to take a screenshot in Windows, just follow the steps outlined below: Step 1: Ensure that the current view on your screen is the image you want to take a screenshot of. Close or minimize any additional windows that may be obscuring the view. Step 2: Press the 'Print Screen' button on your keyboard. This button is usually located on the right hand side of the keyboard. Step 3: Open a 'Paint' or 'Word' program on your computer and then press Ctrl + V to paste the image in. You can also click the 'Paste' option from the ‘Edit’ menu to do this. You will then see your print screen image appear in the document. Step 4: Save this file to your computer using a name that will help you easily identify it. We also recommend that you save it to your desktop to allow faster access to the file. Step 5: Attach this file into an email and mail us, including all the additional information about the error. In order to take a screenshot on a Mac, just follow the steps outlined below: Step 1: Ensure that the current view on your screen is the image you want to take a screenshot of. Close or minimize any additional windows that may be obscuring the view. Step 2: Press Shift + CMD + 4, then click on the spacebar to make the camera appear. Click the mouse in order to take a snapshot of the current window open on your screen. This image will automatically save to your computer desktop, with the current time and date. Step 3: Attach this file into an email and mail us, including all the additional information about the error.
What to do if my Exchange or Sportsbook winnings are not added ?
Its a rare case that your winning will be struck for long time. We always happy to help you in such cases. You just need to contact our Customer support via live chat or via whatsapp with the screenshot or Bet Id, team will verify the data and process the winnings.
Is all my information secure?
Always, As soon as you log in, any communication you make between your web browser and the website will be protected by industry-standard encryption technology. This means that all your personal data and any activity you make on the site will be kept completely private.
How does your KYC process work, how long does it take and will I be notified?
In Rare cases we will need KYC, At that time we will contact live chat.
Can my documents be refused?
Yes, We must be in accordance to the rules stated by our licensing institution in LLL. In cases where it is needed, we will reach out to you to ask for more or alternative document copies, in order to stay within the law.
How can I make sure my account is fully protected?
There are a few steps you can take to make sure that your account is as safe as it can be. 1. Make sure you are using a different password for our site than your email account connected to your account or any other site you are using. 2. Do regular virus scans on your computer to ensure no malicious programs such as keyloggers that can gather your secure information are hiding on your computer.
What is the difference between cooling off and self-exclusion?
A cooling off period is for when you wish to just take a small break from playing, from a day up to 6 months. While on a cool off you can still log in to your account however you will be blocked from depositing and any promotion we have will not be sent to you, a cool off will also be activated automatically when the period is up, and can also be enabled sooner with a 7 days re-opening time. A self exclusion is a longer period of time, 6 months to permanently, and when it is closed you can no longer log into to your account at all and it can not be re-opened before the time limit has expired. You would need to contact us after the set limit has expired for us to reopen the account once more.
Can I permanently close my account?
Yes, although for security and statistical reasons, we cannot delete your account. If you wish to close your account permanently then please contact us, along with a brief explanation as to why you want to leave. By doing this, your account will be closed forever and you will be unable to re-open it again. Please note, that you will not be able to open a new account either.
How old do I need to be to gamble online?
The legal age for online gambling also varies by location. In most places, you must be at least 18 years old to participate, but in some regions, the legal age may be 21.